Job Description: Live Chat Support Department: Customer Support Reporting Structure: Reports to Customer Support Manager Summary: Focussoft Tech is seeking a dynamic and customer-focused individual to join our Customer Support team as a Live Chat Support. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform, ensuring a seamless and positive experience for all users. Responsibilities: Respond to customer inquiries and issues in a timely and professional manner via live chat Provide accurate information and solutions to customers, resolving their queries efficiently Escalate complex issues to the appropriate team members for further assistance Maintain a high level of customer satisfaction through excellent communication and problem-solving skills Collaborate with other departments to improve customer service processes and procedures Qualifications: Excellent written and verbal communication skills Strong customer service orientation with a passion for helping others Ability to multitask and prioritize in a fast-paced environment Previous experience in customer support or a related field is a plus Proficiency in using live chat software and other customer service tools If you are a team player with a positive attitude and a desire to provide exceptional customer service, we want to hear from you! Apply now to join our team at Focussoft Tech as a Live Chat Support. Apply for the job now! Apply for this job