About the position Eyecare Services Partners is seeking a skilled, full-time Remote, Bi-Lingual Accounts Receivable Call Center Representative. This role is designed for candidates who can work from the Pacific Time Zone, with a schedule of 8 AM to 5 PM Pacific Time. The position offers great work hours, no late evenings, and no major holidays, along with a robust benefits package and a team-oriented working environment that values respect and clear career advancement opportunities. Responsibilities • Answering incoming phone calls without delay , • Ensuring patient information is accurate, including billing information , • Researching authorization benefits with insurance companies or online websites , • Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage , • Accurately and timely completes data entry, including but not limited to authorizations and benefits , • Informing patients of medical office procedures and policies , • Validating and processing refund requests from patient calls Requirements • Minimum of a HS diploma or GED with some college preferred , • Must be bi-lingual Spanish/English , • Prefer two or more years' experience working in a medical environment , • Strong communication and interpersonal skills , • Experience with EHR and EPM, 3 to 5 years of NextGen is strongly preferred , • Knowledge of insurances and/or healthcare experience is strongly preferred , • Basic computer knowledge of Microsoft Office , • Excellent customer service, communication skills, telephone and people skills, as well as grammar , • Well-organized with attention to detail and the ability to multi-task , • Personable and empathetic with patient needs and concerns , • Prior customer service/call center experience is preferred Nice-to-haves • Working knowledge of NextGen is highly preferred Benefits • Comprehensive medical, dental and optical coverage , • 401K and short and long term disability , • Company paid life insurance , • Paid holidays and generous paid time off , • Paid parking where applicable , • Team oriented working environment where you are heard and respected , • Clear career ladder opportunities Apply tot his job