Description: Handle inbound calls from customers with inquiries about their recent purchases. Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs. Use your problem-solving skills to find quick solutions and resolve any issues. Help de-escalate frustrated customers with empathy and professionalism. Occasionally assist with upselling or cross-selling when appropriate and necessary. Requirements: 18 years or older High School Diploma or GED Be able to successfully pass a criminal background check Have at least six months experience in customer service Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection) Ability to accurately type at least 30 WPM Have a secured workspace with a door that is only accessible to you during work hours Familiarity with iOS and/or macOS, or comparable technology, is preferred Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day) Work at least 16 hours per week, working no more than 29 hours per week Reside in one of our US hiring zones Benefits: Remote work: Enjoy the flexibility of working from home in your secured workspace. Bonuses: Performance-based bonus incentives to reward your hard work and success. Supportive Team Environment: Work with people who have your back.