Are you a fan of drag culture and passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where creativity and individuality are celebrated? Look no further! Drag & Fly Tours, a startup on the rise, is seeking a charismatic Remote Customer Service Representative to join our team and be part of this exciting journey.
**About Us**
At arenaflex, we don’t just give sightseeing tours – we deliver an unforgettable experience! Our drag queen-hosted tours blend Palm Springs’ rich history with the sparkle and sass of drag artistry. Our mobile theater production is filled with comedy, music, live narration, and dazzling video vignettes – all led by legendary queens who bring the city’s stories to life with fabulous flair. We’re a startup on the rise, passionate about celebrating the vibrant culture of Palm Springs in a way that’s bold, fun, and fabulously unique.
**Position Overview**
As a Remote Customer Service Representative, your primary responsibility will be to provide exceptional support to our guests with a friendly, engaging, and professional attitude. This includes answering the company phone, responding to voicemails, emailing guests who have questions about our drag queen-hosted tours, and managing bookings using our reservation management system. You’ll play a crucial role in maintaining a smooth guest experience from start to finish.
**Key Responsibilities**
• **Email Correspondence**: Respond to guest inquiries via email, ensuring clear communication and timely follow-up.
• **Voicemail Management**: Listen to voicemails promptly and return calls with professionalism and enthusiasm.
• **Reservation Management**: Book and manage reservations using our reservation management system, ensuring accuracy and a smooth guest experience.
• **Customer Assistance**: Assist guests with booking questions, cancellation policies, and general tour information.
• **Problem Resolution**: Address guest concerns with empathy and efficiency, escalating issues when necessary.
• **Maintain Brand Voice**: Communicate in a manner that reflects the fun, engaging, and fabulous personality of arenaflex.
**Qualifications**
• **Experience**: Previous customer service experience preferred, especially in a remote setting or tourism/hospitality industry.
• **Reservation Management Skills**: Experience using a reservation management system is a plus.
• **Google Workspace**: Experience with gmail, google voice is a plus.
• **Communication Skills**: Excellent written and verbal communication skills with a friendly, professional tone.
• **Tech Savvy**: Comfortable using email platforms, VoIP phone systems, and other digital communication tools.
• **Attention to Detail**: Strong organizational skills to manage multiple inquiries and follow-ups efficiently.
• **Availability**: About 2 hours per day, 5 days a week, with flexible weekday hours and occasional required weekends.
• **Personality**: Positive, outgoing, and passionate about creating memorable guest experiences.
• **Drag Fan**: Must be a fan of drag culture and appreciate the art of drag – enthusiasm for the queens is a must!
**Perks of Joining Our Team**
• **Flexible, part-time hours** you can manage from the comfort of your home.
• **Be part of a fun, dynamic team** that celebrates inclusivity, entertainment, and all things fabulous.
• **Opportunity to learn about the vibrant culture and history of Palm Springs** – from the queens who know it best!
• **Room for growth within a fast-growing startup**.
• **Work for a company that values creativity, individuality, and the art of drag**.
**Job Type**: Contract
**Pay**: $14.00 - $17.00 per hour
**Expected hours**: 8 – 15 per week
**Benefits**
• **Flexible schedule**
• **Professional development assistance**
• **Work from home**
**People with a criminal record are encouraged to apply**
**Work Location**: Remote
If you’re a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our dynamic team and be part of this exciting journey at arenaflex.
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We can’t wait to hear from you!
Don’t miss out on this chance to join a fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous. Apply now and become a part of the arenaflex family!
What We Offer
At arenaflex, we offer a range of benefits and perks to our employees, including:
- Flexible, part-time hours that can be managed from the comfort of your home
- A fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous
- Opportunity to learn about the vibrant culture and history of Palm Springs – from the queens who know it best!
- Room for growth within a fast-growing startup
- Work for a company that values creativity, individuality, and the art of drag
Why Join arenaflex?
At arenaflex, we’re passionate about celebrating the vibrant culture of Palm Springs in a way that’s bold, fun, and fabulously unique. We believe in the power of creativity, individuality, and the art of drag to bring people together and create unforgettable experiences. If you share our passion and values, we want to hear from you!
What We’re Looking For
We’re looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. If you have:
- Previous customer service experience, especially in a remote setting or tourism/hospitality industry
- Experience using a reservation management system
- Excellent written and verbal communication skills with a friendly, professional tone
- Comfortable using email platforms, VoIP phone systems, and other digital communication tools
- Strong organizational skills to manage multiple inquiries and follow-ups efficiently
- A positive, outgoing, and passionate personality
- A fan of drag culture and appreciate the art of drag – enthusiasm for the queens is a must!
then we want to hear from you!
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We can’t wait to hear from you!
Don’t miss out on this chance to join a fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous. Apply now and become a part of the arenaflex family!
Equal Opportunities Employer
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and believe that everyone should have the opportunity to succeed, regardless of their background or circumstances.
Application Process
To apply for this role, please submit your application through our website. We will review all applications and contact successful candidates to discuss the next steps.
Thank you for considering arenaflex as your employer of choice. We look forward to hearing from you!