We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them. Excellence : We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission. Inclusiveness: We will seek to appreciate and understand our students and each other, actively seeking different viewpoints.Provide mentorship and support to junior team members. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together. Integrity : We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions. People: We will be honest, humble, respectful, and gracious to our students and to each other. We best colleagues, and community when we work as a team. Application will not be considered until ALL required documents are received. • POSITION OPEN UNTIL FILLED* GENERAL POSITION DESCRIPTION The purpose of this position is to provide technical support, training, and documentation for faculty, staff, and students with a focus on excellent customer service while upholding the College's core values. Receives general supervision from the Coordinator of Technology Help Desk and exercises no supervision. • Employee may not work more than 19.5 hours per week* NOTE: This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position. SELECTION CRITERIA: The cover letter should address how the following knowledge, skills, and abilities were acquired: Knowledge of: 1. Customer Services; 2. Microsoft Office; 3. Adobe Creative Cloud; 4.Time management; Skills in: 5. Proper keyboarding technique; 6. Troubleshooting and diagnosing hardware/software issues; 7. Copy-editing.8.Recordkeeping; 9. De-escalation; 10. Communicate effectively, both orally and in writing; Ability to: 11. Provide timely service and response to incoming requests with a positive customer service mindset while keeping priorities, security, and confidentiality in mind; 12. Train employees on both internal and external best practices; 13. Set expectations, as well and provide and receive feedback. WORKING CONDITIONS: Sedentary-Desk work; occasional field trips e.g. for college or program activities. Minimal Hazard/Exposure-Standard office setting. At least minimal environmental controls are in place to assure health and comfort. BENEFITS: Part-Time Retirement. Participation in Medicare Part A, but not Social Security (FICA). QUALIFICATIONS MINIMUM QUALIFICATION REQUIREMENTS: Education: High School diploma or GED, with some college courses and/or certification training in the Information Technology field Experience: Some work experience in Information Technology, including work study, internships, and graduate work APPLICATION INFORMATION