Description: Fully remote position within the eastern time zone Training will be conducted virtually Benefit & Eligibility training will be 9 weeks (No PTO) Permanent Schedule: M-F 8.10am-4.40pm Role involves customer-focused service and creating simplicity through effective communication Must handle callers with courtesy and professionalism Position connects members, providers, and hospitals Requirements: Experience in a production environment Customer Service experiences in a transaction-based environment such as a call center or retail location preferred Strong communication and problem-solving skills Empathy towards customers’ needs and concerns Strong computer navigation and typing skills Ability to manage multiple tasks in a transaction / high volume-based environment Benefits: Affordable medical plan options 401(k) plan (including matching company contributions) Employee stock purchase plan No-cost programs for all colleagues including wellness screenings Tobacco cessation and weight management programs Confidential counseling and financial coaching Paid time off Flexible work schedules Family leave Dependent care resources Colleague assistance programs Tuition assistance Retiree medical access Many other benefits depending on eligibility