[Remote] Account Manager - MGU Partnerships

Note: The job is a remote job and is open to candidates in USA. Arlo is rebuilding health insurance from the ground up using AI. As an Account Manager – MGU Partnerships, you'll own the end-to-end relationship with MGU partners’ functional teams, driving accountability and ensuring partners are equipped to operate with confidence and self-sufficiency. Responsibilities - Own all partner communication end-to-end, serving as the primary point of contact for our partners - Facilitate and lead recurring weekly partner meetings and biweekly webinars - Drive partners toward self-sufficiency through structured training, onboarding, and ongoing enablement — always ready to onboard and teach new contacts as partner teams evolve - Own the full MGU group implementation process within a 90-day window, enforcing clear milestones and accountability checkpoints - Conduct discovery with new partners to understand their current processes and actively consult on improvements - Lead recurring webinars (every two weeks) covering quoting, implementation, and platform updates — integrated into the onboarding experience for every new portal signup - Push partners into standardized processes and workflows; this role sets the standard, not the other way around - Develop and roll out process changes across the partner base in a consistent, scalable way - Build and maintain partner plan suites and documentation within internal tools - Surface partner feedback and operational insights to improve the product and internal tooling - Collaborate with internal teammates to tag-team complex partner issues and flex into other areas (e.g., General Administrator relationships and other ops needs) as the business requires Skills - 1+ years of experience in health insurance, employee benefits, or a related industry in a customer-facing role - Strong understanding of health plan structures, terminology, and processes - Exceptional project management and organizational skills — you thrive in structured environments and bring that structure to others - Confident, direct communicator who can simplify complexity and hold partners accountable without being a people-pleaser - Comfortable with CRMs, ticketing systems, and modern workplace tools; experience with HubSpot is a plus - Have a process-first mindset and take satisfaction in building and enforcing operational standards - Are a natural teacher who enjoys enabling others and staying patient through constant onboarding cycles - Lead with confidence — you're comfortable telling partners what to do and following through when they don't - Can flex across responsibilities and stay calm in a fast-moving, evolving environment Company Overview - Arlo offers small and medium sized businesses affordable health benefits. It was founded in 2022, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.joinarlo.com.