Job Overview: We are seeking a highly skilled and motivated Live Chat Support Specialist to join our team at American Express. As a key member of our customer support team, you will be responsible for providing exceptional service to our cardmembers through live chat, resolving their queries and concerns in a timely and professional manner. Key Responsibilities: Provide top-notch live chat support to American Express cardmembers, addressing their questions and concerns in a timely and professional manner Utilize emerging artificial intelligence technology to deliver hyper-personalized experiences to cardmembers Collaborate with cross-functional teams, including product, data scientists, and engineers, to shape our conversational AI client servicing products Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and implementing changes to enhance the customer experience Analyze performance metrics to inform data-driven product suggestions and recommendations Requirements: Bachelor's degree in Business, Computer Science, or a related field Proven experience in customer support, preferably in a live chat or digital product management role Strong understanding of artificial intelligence, machine learning, and conversational analytics Excellent communication, problem-solving, and analytical skills Ability to work in a fast-paced, dynamic environment and adapt to changing priorities What We Offer: Competitive salary and benefits package Opportunities for career growth and professional development Flexible work arrangements, including remote and hybrid options Comprehensive health, dental, and vision insurance 401(k) matching and retirement savings plan Paid parental leave and family care benefits How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application to join our team as a Remote American Express Live Chat Support Specialist. Apply for this job