Job title: Remote Call Center Agent in Toledo, OH at Strata Information Technology Company: Strata Information Technology Job description : $30 per hour We are seeking a highly motivated and customer-focused Remote Call Center Agent to join our growing team at Strata Information Technology. As a Remote Call Center Agent, you will be the first point of contact for our customers and will play a crucial role in providing exceptional customer service and technical support. Key Responsibilities: - Handle incoming calls and emails from customers, providing efficient and professional service by addressing their inquiries, concerns, and technical issues - Accurately log customer interactions and maintain detailed records in our CRM system - Identify and escalate complex issues and provide follow-up communication to ensure timely resolution - Proactively identify opportunities to improve customer experience and provide feedback to the team - Continuously stay updated on Strata Information Technology's products and services to effectively assist customers - Adhere to all company policies and procedures, including data privacy and security guidelines Requirements: - High school diploma or equivalent; associate or bachelor's degree is a plus - Minimum of 1 year experience in a customer service or technical support role - Excellent communication skills (verbal and written) with a strong ability to empathize and build rapport - Proficient in using computer systems and able to navigate multiple applications simultaneously - Familiarity with CRM systems and call center software is a plus - Ability to work a flexible schedule, including weekends and evenings Why Work with Us? At Strata Information Technology, we value our employees and strive to create a positive and inclusive work environment. As a Remote Call Center Agent, you will have the opportunity to work from the comfort of your own home with a supportive team and management. We also provide our employees with continuous training and development opportunities to enhance their skills and advance their career. Expected salary : Location : Toledo, OH Apply for the job now! Apply for this job