About the position The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases. Responsibilities Process incoming calls for various businesses across the United States. , Take messages accurately and efficiently, delivering information to clients per their message-relay protocols. , Utilize a specialized telephone system designed for answering services. , Attend paid virtual monthly meetings and training sessions. , Troubleshoot basic internet connection challenges with tech support. Requirements Must reside in Kentucky. , Minimum typing speed of 40 WPM as per typing test. , Experience in a call center or answering service role. , Excellent oral and written communication skills. , Ability to actively listen and communicate efficiently. , Empathetic and personable demeanor with a professional attitude. , Reliable and customer-centric with a disciplined approach. , Ability to train remotely via self-guided programs. Nice-to-haves Experience with CRM systems. , Familiarity with HIPAA compliance requirements. Benefits 401(k) matching , Full health insurance after 90 days , Paid time off , Vision insurance , Retirement plan with a 3% match after 90 days Apply Job!