[Remote] Channel Sales Representative

Note: The job is a remote job and is open to candidates in USA. Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering individuals in the water industry. They are seeking a Channel Sales Representative to support their Aquatics and Disinfection Solutions sales organization by developing and optimizing relationships with channel partners while ensuring customer satisfaction and sales objectives are met. Responsibilities - Answering customer inquiries and providing product information - Assisting with product selection and recommending alternative options - Resolving customer complaints and issues in a timely manner - Maintaining positive relationships with customers to ensure satisfaction and retention - Assisting sales team with administrative tasks and follow-ups - Creating and maintaining customer accounts in the system - Managing customer orders and ensuring timely delivery - Providing support for sales promotions and special offers - Accurately entering customer and order information into the system - Updating and maintaining customer and product databases - Ensuring data integrity and consistency in all entries - Generating reports and analyzing data for sales and inventory purposes - Processing customer orders and verifying accuracy of information - Coordinating with warehouse and shipping departments to fulfill orders - Tracking and monitoring order status to ensure timely delivery - Resolving any issues or delays related to order processing - Maintaining accurate inventory records and tracking stock levels - Monitoring and reporting on inventory levels to sales and management teams - Assisting with inventory counts and audits - Identifying and addressing any discrepancies or issues with inventory levels - Compiling and analyzing sales data to generate reports for management - Maintaining accurate records of customer interactions and transactions - Documenting any changes or updates to customer accounts or orders - Providing regular updates and communication to sales and management teams - Collaborating with various departments, such as sales, marketing, and logistics - Communicating any issues or concerns with orders or inventory to relevant teams - Coordinating with external vendors and suppliers for product availability and delivery - Responding to and resolving any customer or internal inquiries in a timely manner - Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices - Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions - Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively Skills - Bachelor's degree in Business, Marketing or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts - Basic understanding of sales principles and practices - Strong analytical and problem-solving skills - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) - Excellent written and verbal communication skills - Ability to work collaboratively in a team environment Benefits - Medical - Dental - Vision plans - 401(k) with company contribution - Paid time off - Paid parental leave - Tuition reimbursement Company Overview - Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges. It was founded in 2010, and is headquartered in Hamburg, Hamburg, DEU, with a workforce of 10001+ employees. Its website is https://heimplanet.com/. Company H1B Sponsorship - Xylem has a track record of offering H1B sponsorships, with 33 in 2025, 8 in 2024, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.