We are seeking a highly skilled and customer-focused Remote Customer Care Pharmacy Technician to join our team. As a Customer Care Pharmacy Technician, you will play a vital role in providing exceptional support to our customers, answering inquiries, and resolving issues in a timely and efficient manner. This is a full-time, fully remote position with an initial 2-3 weeks of in-person training in our Dallas, TX office. Key Responsibilities: Provide top-notch customer service to our clients, responding to inquiries and resolving issues via phone, email, or internet Confer with customers to provide information about products and services, and keep records of customer interactions and transactions Meet customer satisfaction targets and performance goals, handling medium to large call volumes on a consistent basis Collaborate with internal teams to resolve customer issues, including authorizations, overrides, and prior authorizations Generate faxes and emails, update records, and perform other administrative tasks as needed Requirements: Texas Pharmacy Technician Certification (CPhT) required at hire High school diploma or equivalent required; 1-3 years of experience in a pharmacy environment or customer service center preferred Excellent communication, active listening, and problem-solving skills Ability to work full-time (40 hours/week) with flexibility to work various shifts, including weekends and evenings Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook What We Offer: Competitive hourly rate ($21.00 - $23.00/hour, depending on experience) Opportunity to work remotely from home after initial training period Comprehensive training and support to ensure your success Collaborative and dynamic work environment Equal opportunity employer with a commitment to diversity and inclusion How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please apply now to join our team as a Remote Customer Care Pharmacy Technician. Apply for this job