Join Our Team as a Remote Customer Service Project Management Principal We're seeking an experienced and skilled Remote Customer Service Project Management Principal to join our team at Workwarp. As a key member of our customer service operations, you will be responsible for planning, tracking, and delivering process improvements, tool improvements, and medium to large cross-functional programs that impact our members and the Customer Service organization. Role Overview: Partner with customer service operations, CS tools, technology, and other cross-functional partners to drive project success Assess the organization's launch readiness, create detailed project plans, and ensure leadership is informed of timing, impacts, and updates Collaborate with CS leadership, workforce management, training, and CS operations to implement projects in a timely and consistent manner Develop and manage project plans, track progress, identify risks, and capture employee feedback Key Responsibilities: Plan, track, manage, and report on all CS-impacting programs and larger company-driven projects for Customer Service Build a master project plan/project tracker to show high-level and detailed information on all ongoing and closed projects Send regular program updates and facilitate lessons learned post-launch Lead complex initiatives, managing all activities in a project life cycle, including initiation, planning, executing, controlling, and closing Conduct project kick-off meetings, regular project check-ins, and Go/No Go meetings to ensure all impacted teams are aligned What We Offer: Competitive salary range: $90,000 - $95,000 Opportunity to work with a leading off-price e-commerce portfolio company Collaborative and dynamic work environment Professional development and growth opportunities Flexible remote work arrangement About You: Bachelor's degree 3-5 years of project/program experience, preferably in customer experience Strong listening, written, and verbal communication skills Knowledge of customer service practices and principles Able to work collaboratively and cross-functionally Experience using problem-solving and analytical skills to drive process improvements How to Apply: If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, and we'll be excited to review it. Apply for this job