Role Snapshot: Position: Remote Customer Service Representative Company: Workwarp (Supporting Aeetna) Location: Remote Start Date: Immediate openings available Compensation: Competitive Salary As a Remote Customer Service Representative, you will be the voice of Aeetna, providing exceptional phone support to our Medicaid members and suppliers. You'll handle a variety of inquiries, including eligibility, supplier changes, ID card requests, and more. We are committed to delivering outstanding customer experiences, and strong communication skills are essential for success. Responsibilities include: Responding to inbound calls from members and suppliers, addressing inquiries related to benefits, eligibility, services, prior authorization, additional benefits and programs, etc. Maintaining a reliable high-speed internet connection with a wired Ethernet link. Wi-Fi is not permitted. The organization provides hardware and training. Required Skills: Excellent verbal and written communication skills; ability to meet performance standards, participation requirements, and call quality objectives. Proven ability to work independently and telecommute. Preferred Skills: Experience working in a call center environment. Familiarity with Medicaid and Federal health insurance. BENEFITS: Healthcare:** Comprehensive medical, dental, and vision coverage, with options for FSAs and HSAs. Wellness Programs:** Employee well-being initiatives including gym discounts, health challenges, and access to wellness resources. Retirement Plans:** 401(k) plan with company match. Life Insurance:** Basic and supplemental life insurance options. Disability Benefits:** Short-term and long-term disability coverage. Paid Time Off:** Vacation, personal days, and sick leave. Tuition Assistance:** Potential for tuition reimbursement programs. Employee Assistance Program (EAP): Confidential counseling and support services. Flexible Work Arrangements:** Potential for flexible work hours or remote work, depending on the role and department. Professional Development:** Training programs, workshops, and opportunities for career advancement. Employee Discounts:** Discounts on Aeetna products and services, as well as partner discounts. Wellness Rewards:** Potential for wellness-related rewards. Your Future Starts Here Don't miss out on this exciting opportunity! We encourage you to apply now. Apply for this job