We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Aetna. As a remote worker, you will have the opportunity to work from the comfort of your own home and make a meaningful impact on our customers' lives. This is a full-time position offering a competitive salary of $35/hour and a comprehensive benefits package. Job Details: Hiring Organization: Aetna Post Name: Customer Service Representative Qualifications: Bachelor's Degree Industry: Private Employment Type: Full Time Work Hours: 8 Hours Salary: $35/Hour Locations: Phoenix, USA Job Description: Key Responsibilities: Provide exceptional customer service to Aetna customers via phone, web, or written correspondence Engage, consult, and educate customers on Aetna plans, tools, and resources Respond to customer inquiries and resolve issues in a timely and professional manner Document interactions with customers, providers, and plan sponsors Build trusting relationships with customers to support their health and well-being Requirements: High school diploma or equivalent required; Bachelor's degree preferred Customer service experience in a transaction-based environment, such as a call center or retail store Ability to work in a production environment and meet performance standards Strong communication and problem-solving skills Ability to work a second or third shift schedule Preferred Qualifications: Experience in a healthcare or insurance environment Knowledge of clinical terminology Ability to multitask and prioritize responsibilities Strong analytical and critical thinking skills Apply for this job