Join Our Team and Take Your Career to New Heights We're seeking a highly skilled and enthusiastic Customer Service Representative to join our American Airlines team, working remotely from the comfort of your own home. As a key member of our customer-facing team, you will provide exceptional support to our valued customers, ensuring their travel experiences are nothing short of extraordinary. Job Overview: Company: Workwarp Start Date: Immediate openings available Location: Remote (Norfolk, USA) Compensation: Competitive salary ($20 - $30/hour) Position: Full-time Customer Service Agent Job Responsibilities: Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner Issue, reissue, and refund traveler tickets, as well as book and confirm flight reservations Rebook travelers on oversold flights and during irregular operations Perform passenger check-in and front seat assignment, as well as resolve oversold seat assignments and issue upgrades Work collaboratively with colleagues to ensure seamless customer experiences Requirements: Bachelor's degree Excellent communication and problem-solving skills Ability to work in a fast-paced environment and adapt to changing situations Bilingual language skills (desired) Valid driver's license (as required by local authorities) Ability to pass a pre-employment drug screen, background check, and fingerprinting (as required) What We Offer: Comprehensive health benefits (medical, dental, vision, and prescription) Wellness programs and employee assistance initiatives 401(k) program with company contributions (available after one year) Additional benefits, including pet insurance, hotel discounts, and more Opportunities for professional growth and development Diversity and Inclusion: Apply Now: Apply for this job