Join our dynamic team at Aeetna as a Remote Customer Service Specialist! As a key member of our team, you'll provide exceptional support to patients navigating specialty drug treatments. This role requires strong communication skills, a proactive approach to problem-solving, and a passion for delivering empathetic and effective solutions. We offer a competitive salary of $24/hour, reflecting your skills and experience. If you thrive in a fast-paced environment and enjoy making a difference in people's lives, we encourage you to apply. Job Details: Hiring Organization: Aeetna Post Name: Customer Service Specialist Qualifications: Bachelor's Degree Industry: Private Employment Type: Full Time Work Hours: 8 Hours Salary: $24/Hour Location: Remote (USA) Responsibilities: You will be the primary point of contact for patients requiring assistance with specialty drug requests and reorders. This includes: Managing new and existing drug requests, including benefit verification. Guiding patients through the process of entering new or reordered medications into the pharmacy system. Collecting co-pays and other payments. Obtaining necessary approvals. Collaborating with insurance agencies, healthcare providers, and internal teams to monitor, resolve, and approve orders with financial or clinical issues. Key Skills & Experience: Minimum of one year of experience in a customer service role, handling a high volume of complex customer inquiries via phone. Minimum of one year of experience with Windows-based applications (Windows, Microsoft Office, web browsing, email). Proficient keyboarding skills. Preferred Qualifications: Experience in healthcare, benefits, insurance, medical terminology, or pharmacy. About Aeetna & Benefits: Aeetna is a leading health insurance provider committed to providing comprehensive and accessible healthcare solutions. We offer a variety of benefits, including: Comprehensive health insurance plans (individual, family, employer-sponsored, government). A network of providers offering discounted rates. Medication management programs. Wellness resources and programs. Online tools and resources for managing your health and benefits. 24/7 medical assistance hotline. Mental health support services. Chronic disease management programs. Commitments: Premium payments are required to maintain coverage. Co-pays and deductibles may apply depending on the plan. Utilizing in-network providers is often recommended. Understanding and complying with plan rules is essential. Some plans may require pre-authorization for certain procedures or medications. About Aeetna (Additional Information): Aeetna is a major health insurance company in the US, offering a wide range of plans to individuals and employers. Registered Nurses (RNs) can connect with Aeetna through various avenues, including: Aeetna coverage for a wide range of health services. A network of healthcare providers, including doctors, hospitals, and clinics. Case management opportunities. Telehealth services. Ready to make a difference? Apply now! Apply for this job