Join a cutting-edge Talent Matching Platform as a Customer Success Manager, Growth, and play a pivotal role in driving business growth, customer satisfaction, and product adoption. As a trusted advisor, you will manage a portfolio of growth-stage customers, identify expansion opportunities, and ensure seamless user experiences. This high-impact role requires a unique blend of commercial acumen, customer advocacy, and collaboration with cross-functional teams. In this dynamic SaaS environment, you will: Own and manage a portfolio of growth-tier customer accounts, driving retention and identifying upsell opportunities Serve as the primary point of contact for customers, ensuring they achieve key business outcomes using the platform Develop and implement customer success plans, encourage adoption, and deliver product best practices Collaborate with product, engineering, support, and sales teams to communicate customer needs and resolve issues Champion the voice of the customer internally to shape future product direction Support the development of scalable customer engagement strategies and knowledge-sharing resources To excel in this role, you should have: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS Proven ability to manage renewals and meet or exceed commercial goals Excellent communication and interpersonal skills, with experience presenting to diverse audiences Strong organizational skills and the ability to manage multiple accounts effectively Demonstrated ability to influence cross-functional teams to deliver customer outcomes A proactive mindset and comfort working in a fast-paced, evolving environment We offer a competitive compensation package, including: Competitive base salary with commission structure tied to KPIs Full medical, dental, and vision coverage with multiple plan options 401(k) retirement plan with employer match Annual learning & development budget Monthly reimbursement for wellness, meals, and home internet Flexible paid time off and sick leave Extra time off for your birthday and volunteer work Remote and hybrid work opportunities Regular team-building activities and virtual events Our hiring process is fair, unbiased, and based solely on qualifications and relevance to the job. If you're among the top 5 candidates, you will be notified within 7 days. Apply now to unlock your potential and join our team! Apply for this job