Join our dynamic team as a Senior Customer Service Representative (Level 2) and take your career to the next level! As a 100% remote role, you'll have the flexibility to work from the comfort of your own space, with a competitive salary and comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we want to hear from you! We're seeking a highly skilled and motivated individual to join our team as a Senior Customer Service Representative (Level 2). As a key member of our ServicePlus team, you'll be responsible for providing top-notch support to our Indiana Medicaid members, addressing their inquiries, and resolving their concerns in a professional and courteous manner. About the Role: The Senior Customer Service Representative (Level 2) will be responsible for: Providing excellent customer service and support to Indiana Medicaid members via inbound and outbound calls Managing a high volume of calls while maintaining accuracy and attention to detail Assisting members with inquiries related to their Medicaid coverage, benefits, and enrollment Maintaining accurate and up-to-date member records and documentation Transferring calls to the client's call center as appropriate What We Offer: Competitive salary and benefits package 100% remote work arrangement Opportunities for professional growth and development Comprehensive training and support Collaborative and dynamic work environment Requirements: High school diploma or GED required 1-2 years of experience in customer service, preferably in the insurance industry Knowledge of Medicaid and experience with Artiva software (preferred) Excellent communication and interpersonal skills Ability to work in a fast-paced environment and manage multiple priorities What's Next? If you're ready to take your customer service career to the next level and join a dynamic team, apply now! Please submit your application, including your salary requirements, and we'll be in touch to discuss this exciting opportunity further. Apply for this job