Job Summary: We are seeking a highly skilled and motivated Remote Social Media Customer Support Representative to join our team at American Airlines. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through social media channels, ensuring a positive and personalized experience that reflects the American Airlines brand. Key Responsibilities: Respond to customer inquiries and concerns via social media platforms in a timely and professional manner Provide personalized support and resolve customer issues efficiently and effectively Utilize knowledge of American Airlines products and services to address customer questions and concerns Collaborate with internal teams to resolve complex customer issues and escalate as necessary Monitor social media trends and provide feedback to improve customer support processes Meet or exceed customer satisfaction and productivity targets Requirements: Bachelor's degree or equivalent experience 2+ years of customer support experience, preferably in a remote or social media environment Excellent communication and problem-solving skills Ability to work in a fast-paced environment and adapt to changing priorities Strong knowledge of social media platforms and customer support software Ability to work independently and as part of a team What We Offer: Competitive salary and benefits package Opportunity to work with a leading airline and iconic brand Remote work environment with flexible scheduling Professional development and growth opportunities Access to exclusive travel perks and discounts How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application, including your resume and a cover letter, to the link provided below. Apply for this job