Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a healthcare technology company that focuses on medical imaging solutions. The System Support Analyst I serves as the primary technical contact for customers using the InteleShare software, providing essential technical support to ensure system performance and customer satisfaction.
Responsibilities
- Provide technical support to customers via phone and portal, monitor client sites, and resolve cases promptly
- Diagnose and troubleshoot complex technical issues involving software, Windows OS, SQL Server, and related technologies
- Log and document all incidents and problems using the ServiceNow ticketing system
- Install and configure InteleShare software to meet customer operational needs
- Prioritize work based on service level agreements and escalate issues when necessary
- Participate in knowledge sharing, publish Knowledge Base articles, and support projects to improve support operations
- Work Monday-Friday, 7am-4pm Eastern time
Skills
- 1-2 years of experience in Windows administration and technical customer support
- Strong knowledge of Microsoft Windows OS for servers and workstations
- Proven customer service skills with strong client interaction abilities
- Excellent verbal and written communication skills in English or equivalent
- Strong problem-solving and analytical skills with attention to detail
- Ability to work effectively under pressure in a client-facing environment
- Capability to work remotely using secure connections and remote desktop tools
- Experience with SQL queries
- Knowledge of Linux and Mac OS
- Experience with SaaS or cloud environments
- Experience in medical or research settings, familiarity with DICOM, HL7, HIPAA, Healthcare IT, PACS, or RIS
Benefits
- Medical
- Financial
- Retirement
- PTO
- Other benefits
Company Overview
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