Note: The job is a remote job and is open to candidates in USA. A Player is building the operating system for autonomous businesses, with over 100,000 AI agents deployed on their platform. They are seeking a Technical Customer Support Specialist to provide high-level technical support, troubleshoot automation issues, and guide users in building sophisticated AI workflows.
Responsibilities
• Provide high-level technical support via chat, email, and occasional video calls
• Diagnose and resolve automation, API, and integration issues
• Guide users in building sophisticated autonomous AI workflows
• Document patterns, edge cases, and recurring technical blockers
• Partner closely with Engineering to escalate product bugs
• Contribute real-world insights that shape product improvements
Skills
• 2+ years in technical support, customer success, or technical operations
• Strong understanding of APIs, webhooks, integrations, automation platforms (Zapier, Make, etc.)
• Ability to troubleshoot multi-step workflows
• Excellent written English communication skills
• High autonomy and strong ownership mindset
• Comfortable in a fast-moving startup with evolving features
• Availability for 8-hour rotating shifts
• Experience with AI tools, LLM-based systems, or developer-facing products
Benefits
• 30+ hours per week
• Long-term engagement (6+ months minimum)
• 100% Remote
• Direct exposure to cutting-edge AI infrastructure
• Work alongside product and engineering teams shaping autonomous systems
Company Overview
• It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://vestiaires.org.