Note: The job is a remote job and is open to candidates in USA. Steno is a rapidly growing company looking for a West Coast Scheduling Assistant to support their Customer Success Team. In this role, you will manage client requests, schedule jobs, and provide administrative support to ensure high-quality service delivery.
Responsibilities
- Manage all client preferences and communicate them to your team, providing white glove service
- Work across the Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines
- Triage incoming Zendesk requests and route to the appropriate operations team or account manager
- Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager
- Work with your Scheduling Manager to obtain service agreements for all of your accounts
- Collaborate with cross-functional teams to ensure all client needs are met
Skills
- 1+ years of administrative, coordination, or operational assistant experience (prior court reporting agency experience is a huge plus!)
- Proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience is preferred)
- Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information
- Quick learner and feel comfortable picking up new systems and processes
- Ability to effectively prioritize among competing tasks and have excellent time management skills
- Ability to work through highly detailed processes at an efficient pace
- Flexible and can deal with ambiguity from time to time while remaining organized
- Excellent listening skills and exceptional verbal and written communication skills
- Desire to work with a fast-paced and quickly growing tech start-up, and you are enthusiastic about the opportunity for growth within the company
- Google Workspace and Slack experience
Benefits
- Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
- Wellness/Mental Health - shared benefits to be used among employees and families
- Flexible Paid Time Off - allowing employees to find balance in their lives
- Options of Equity - we know our success is nothing without our team
- Access to a company-provided 401(k) account
- A home office setup, a monthly stipend to cover internet/phone- And more!
Company Overview
- Steno provides litigation support by connecting legal teams with court reporters, remote deposition tools, and transcript management. It was founded in 2018, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://steno.com.