Role Snapshot: Position: Customer Support Associate - Employee Assistance Program Location: Remote Company: Workwarp Compensation: a competitive salary Start Date: Immediate openings available   Description:  Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)  Determines purpose of call by actively listening and interacting with callers  Assesses clientÂs needs and communicates information regarding EAP/Worklife services  Recognizes crisis situations and evaluates for needed action  Performs appropriate research in databases to identify potential providers  Enters member information into EAP system and documents thoroughly  Schedules appointment for members with counselors  Assists team members with necessary activities related to member inquiries  Communicates effectively with internal stakeholders  Makes outbound calls to assist with member resources  Provides miscellaneous support including administrative tasks Requirements:  1+ years experience in call center environment  Experienced in a social, psychological, or human service field providing client support  Technical Requirement for personal residential internet service  Select broadband or fiber internet service with minimum of 25mbps/3mbps  A hardwired connection is required (ethernet connection) Benefits:  Full range of medical, dental, and vision benefits  401(k) retirement savings plan  Employee Stock Purchase Plan  Fully-paid term life insurance plan  Short-term and long term disability benefits  Numerous well-being programs  Education assistance  Free development courses  CVS store discount  Paid Time Off (PTO) Apply Job!  Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.