Harley-Davidson Financial Services (HDFS) is a subsidiary of Harley-Davidson, Inc. that offers financial products and services to motorcycle enthusiasts and dealerships. The Titles Representative I is responsible for ensuring that liens on loans are perfected and released properly, while providing exceptional customer service and handling title-related transactions.
Responsibilities
- Conducts basic analysis to be used in decision-making to ensure that liens on all loans are perfected and released properly
- Interacts via written and verbal correspondence with dealers, customers, third party vendors, and state titling agencies (i.e. DMV, County Clerk etc.)
- Enters Proof of payoff entry, queues and other tasks with Titles Reps II within 9 business days or receipt
- Assists other Internal stakeholders on all levels with title related issues
- Verifies and sorts mail, supporting documentation, validates information from the original funding package, state websites and our vendors
- Handles phone calls to and from business partners and customers to verify and resolve outstanding liens or titles
- Responsible for accurately updating account payoff information
- Uses effective time management and ensures the dealer and rider experiences meet expectations
- If onsite, manages the organization, storage and filling of title documents
- Maintains a current awareness and understanding of appropriate banking laws, title laws and regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures
Skills
- High School Diploma or Equivalent Required
- Typically requires less than 1 year of related experience
- Experience with Microsoft Office and general computer knowledge
- Ability to handle large volume of accounts and inquiries with efficiency and accuracy
- Strong written and interpersonal communication skills
- Proven problem-solving and decision-making abilities
- Organizational skills with an attention to detail
- Strong teamwork skills and the ability to interact effectively with staff of all levels
- Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
- Knowledge of titling procedures and state regulations pertaining to titling and registration preferred
- If on site Notary or become a notary within 1-2 years of employment
Benefits
- Bonus programs
- Health insurance benefits
- A 401k program
- Onsite fitness centers
- Employee discounts on products and accessories
Company Overview
- Harley-Davidson Financial Services is the most desirable motorcycle brand in the world. It was founded in 1992, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.myhdfs.com/.