Immediate need for a talented Senior Customer Service with experience in the Insurace Industry. This is a 12+ Months Contract opportunity with long-term potential and is located in Scottsdale, AZ. Please review the job description below. Job ID: 20-34154 Key Responsibilities: • Answers moderately complex to most complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products. • Reduces customer call backs by creating a simple, hassle-free interaction for the caller. • Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation. • Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes. • Participates in technical and customer service skills training to stay aware of current and best practices. • Diagnoses customer issues at an experienced level. Provides solutions and uses a structured thought process to achieve results while balancing customers’ needs with company guidelines. Will be required to take overflow of complex calls. Acts as the official "back-up" to the complex segment when volumes and coverage dictate. • Provides process and performance improvement recommendations; assists peers regarding service and policy issues. • Is fully cross trained on all available product lines for the business unit. May act as a subject matter expert to assist other associates. • Subject matter expert activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance for new hires, project input/feedback, adhoc requests from leadership, etc. • Some positions may require bilingual skills. • Some positions may require knowledge and use of two platforms. • Performs other duties as assigned. Key Requirements and Technology Experience: • High school studies; some undergraduate studies preferred. • For some positions state licensing could be required. • Continuing education as required by state(s). • Associates may be asked to obtain the required state licenses within the time period designated by the business unit. • If an associate fails or is unable to obtain required licenses /registrations within the time period designated by the business unit. • Meets minimum experience level for Member Care Representative II. • In addition, typically eight months of moderate training and experience; successful demonstration of moderate experience and performance. • Knowledge of general business practices and terminology. • Maintains a current understanding of insurance and customer service concepts. • Mastery of foundational call skills including Nationwide billing and billing systems, • Nationwide policies and systems, data management, end-to-end process understanding, product knowledge, and technical knowledge. • Comprehensive understanding regarding moderate call functions. Is fully cross-trained on all insurance products for the business unit. Our client is a leading Insurance Industry and we are currently interviewing fill this and other similar contract positions. If you are interested in this position, please apply online to for immediate consideration. . Apply tot his job