Senior Customer Service Representative We're looking for customer service professionals who are passionate about delivering exceptional service and solving problems. If you enjoy helping others and working in a fast-paced environment, consider joining our team as a Senior Customer Service Representative. Key Responsibilities: Support our contact center by taking incoming calls from current policyholders and providing excellent service. Answer billing questions, make policy changes, and provide recommendations to customers. Qualifications & Skills: 12+ months of contact center or customer-facing service experience required. Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust, and growing customer satisfaction. Ability to work and grow in a fast-paced, high-volume call center environment. Willingness to learn new skills and ability to adjust to changes quickly. Open to feedback to support performance and development. Solid computer and multi-tasking skills. Minimum of high school diploma or equivalent. Education/Certifications: An associate's degree or higher (preferred). Active Personal Lines insurance license (preferred). Why Join Our Team: Premier Medical, Dental, and Vision Insurance with no waiting period. Paid Vacation, Sick, and Parental Leave. 401(k) Plan. Tuition Assistance. Paid Training and Licensures. Apply Job!