Job Highlights: Start Date: Immediate openings available Position: Senior Manager Customer Care, Partner And Customer Service Company: Workwarp, a leading player in the Coffee and Beverage Retail industry Compensation: Competitive salary and comprehensive benefits package Location: Remote work options available Are you a customer-centric leader looking to drive exceptional service experiences? Do you have a passion for innovation and process improvement? We're seeking a seasoned Senior Manager to lead our Customer Care team and elevate our partner and customer experience. Why Join Our Team? Competitive salary and comprehensive compensation package 100% tuition coverage through our College Achievement Plan Flexible scheduling with opportunities for paid time off Hybrid work environment allowing remote work up to two days per week Supportive benefits, including health coverage and stock & savings programs Job Responsibilities: Lead and support a high-performing team focused on resolving escalated customer service issues and managing executive escalations Develop and implement innovative processes to enhance customer care and crisis communications Monitor social media conversations and address important mentions in real-time Conduct research and performance analysis to inform customer engagement strategies Collaborate with cross-functional teams to innovate and redesign processes for improved service delivery Requirements: Bachelor's degree or significant relevant experience Minimum of 5 years of experience managing successful teams Minimum of 5 years of general business experience in large, matrixed organizations Minimum of 5 years leading cross-functional initiatives and change management Strong organizational planning and business judgment skills Preferred Qualifications: Professional experience managing branded channels across multiple social media platforms Demonstrated history of delivering innovative solutions and facilitating root cause analysis Strong reporting skills with the ability to summarize data into meaningful reports Ability to influence future strategy through actionable insights Consistent collaborator with experience inspiring cross-functional teams We prioritize candidate privacy and champion equal-opportunity employment. If you're a motivated and customer-focused leader, please submit your application today. Apply for this job