FareHarbor is a leading reservation software company focused on enhancing client experiences in the travel industry. The Technical Support Specialist role involves providing exceptional customer support, handling inbound and outbound support issues, and contributing to the development of help documentation and standard operating procedures.
Responsibilities
- Become an expert FareHarbor user and stay on top of all new feature releases
- Handle inbound/outbound support issues via emails and phone calls
- Provide exceptional support by listening, understanding the issue, and problem solving with customers
- Communicate across teams to ensure client needs are met
- Provide valuable feedback to the product team
- Contribute to the FareHarbor help documentation
- Help develop, improve, and implement standard operating procedures
Skills
- Fluent in English and Spanish (both written and spoken)
- Genuinely committed to delivering best in class customer/ technical support
- Able to work closely and effectively with others
- Patient, curious, detail oriented and eager to problem solve
- An excellent verbal and written communicator
- Shift flexibility with five 8-hour shifts per week (Monday – Sunday)
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
Company Overview
- FareHarbor operates as a reservation platform for tours, activities, rentals, and attractions. It is a sub-organization of Booking Holdings. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is http://fareharbor.com.