Tesla is searching out a Tesla Support Specialist to paintings on one of the maximum revolutionary car manufacturers withinside the world. This function calls for a high-degree purchaser and worker interaction, so the correct candidate would require a sturdy degree of customer support abilities and revel in. The average obligation of this position is to make certain Tesla meets its responsibilities and commitments via way of means of responding to purchaser inquiries in an correct and well timed manner. The Customer Support group develops and continues fantastic running relationships with Tesla Owners and numerous inner departments to cautiously and efficiently deal with purchaser worries. Qualified people can also additionally have a history in customer service or administrative roles. Candidates will thrive in each an unbiased and group surroundings.
What Youll Do - Deliver an fantastic purchaser revel in via way of means of taking inbound telecellsmartphone calls and/or chats for car help clients
- Review and check purchaser worries for viable troubleshooting and far off diagnostics
- Educate clients the way to self-serve together with directing to the self-assist internet site and self-scheduling appointments with the neighborhood provider group
- Provide an fantastic revel in to our clients on a each day basis
- Accurately file problems and records into CRM / Vehicle Support System
What Youll Bring - Minimum 2 years of applicable paintings revel in.
- High School degree or GED
- Evidence of fantastic ability.
- Excellent written and oral communications abilities.
- Excellent customer support abilities.
- Ability to prioritize efficiently and manage moving priorities.
- Flexible schedule; Schedules rotate each 6 Months
- Proficient with MS Windows, Office, and Outlook. Ability to efficiently navigate internet browsers and more than one inner systems.
- Understanding of fundamental automobile strategies associated with towing and provider of car systems.
- Ability to observe oral and written commands with interest to detail.
- Willingness to research new and modern automobile technologies.
- Establish and keep positive, cooperative, running relationships.
- Effectively manage more than one priorities, prepare workload, and meet deadlines.
- Work in a group-primarily based totally surroundings and acquire not unusualplace goals
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