Experience as a Tour Director with the Globus family of brands is required; candidates must reside in the United States.
ABOUT GLOBUS FAMILY OF BRANDS
With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.
Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.
THE ROLE
The role of a Tour Director is to administrate and manage the operation of the Globus family of brands in order to provide a quality touring experience for customers.
EXPERIENCE REQUIRED
The preferred candidate has noteworthy experience in the following areas:
- Previous experience conducting tours or leading groups as a Tour Director for the Globus family of brands
- Destination expertise in the Western region of the U.S.
- Experience building relationships with suppliers, regional/field experts, industry partners, and internal partners
- Ability and willingness to verbally express historical, scientific and factual data in a creative, interesting, and exciting manner to both customers and internal partners
- Utilizing skillful presentation and personal skills to enhance the enjoyment of an audience
- Ability to travel extensively for long periods of time
- Fluency in spoken and written English required
- Understanding and respect of places, ideas, and cultures
- Basic mathematical aptitude
- Knowledge of Globus and Cosmos products, services, and policies
- Basic level knowledge of Microsoft Excel and Microsoft Word
- Experience working in a training and/or leadership position
THE POSITION
The Tour Director is responsible for the following results:
- Managing on-tour operations for assigned region continually exercising independent judgment and discretion to accomplish results, including:
- Creating and presenting, in your own style, interesting and entertaining travel commentary to tour passengers in fluent English
- Handling day-to-day operational needs and passenger issues
- Making effective decisions/solutions regarding passenger safety, and required tour changes
- Collecting funds for optional excursions and completing timely and accurate tour accounting reports
- Reading maps and providing clear & concise directions to the motorcoach driver
- The willingness and ability to share knowledge and expertise of the regional destinations and logistical tour operation needs with others
- Providing feedback on suggested product changes and enhancements
- Building solid business relationships with tour suppliers and internal partners by establishing rapport, utilizing influence rather than control
- Listening, understanding, and addressing customer needs and achieving a positive group dynamic among passengers throughout the tour
- Providing feedback to internal partners on supplier quality issues within the region
- Meeting or exceeding customer tour rating goals for North and South American tours
- Exercising the highest standards of ethics and professionalism in all decisions that may impact customers, suppliers, and the organization
- Contributing to a team effort by accomplishing related results or projects as needed
Tour Directors in a guiding role are also responsible for:
- Providing training to other Tour Directors to achieve consistent quality in the presentation of the Globus family of brands products. Training encompasses:
- Engaging others in regional tour briefings
- Having new TDs on tour with you
- In addition to having the regional destination experience that is required of all tour directors, you will act as a resource for other Tour Directors and internal partners for the region, including:
- Contributing to the collection and compilation of tour commentary guidelines to include customized bullet-point expertise on historical and geographical distinctions, as well as folk tales and information about regionally famous people
- Providing logistical and regional expertise oversight for the creation and maintenance of the technical itineraries for the region
- Proofing passenger documents and brochure text for destination accuracy
- Ensuring ongoing communication and correspondence to Tour Directors in the assigned region
THE DEPARTMENT
The following teams make up the Product & Operations department: Contracting, Data Management & Product services, Product Creation, and Tour Operations. Product & Operations is responsible for the creation, operation, inventory management and delivery of Globus, Cosmos, and Avalon Waterways in select destinations. This department is also responsible for supporting tour products planned and sold worldwide, including managing inventory and content.
EDUCATION
The preferred candidate will hold a Bachelor’s degree in a related field; or three or more year’s related experience and/or training; or equivalent combination of education and experience.
EOE
While performing this job, it will require the ability to:
- Walk on a moving motorcoach to assist passengers in an emergency.
- Assist passengers on and off a motorcoach and assist in emergency situations.
- Sit for a minimum of three (3) hours.
- Speak English clearly over a microphone.
- Lift their own suitcase
- Lead walking tours to specific sites (e.g., national parks, city centers, and historic sites).
- Walk, bend, sit, stand, and climb (in moderation) as needed while conducting sightseeing tours.
- Travel on airplanes, cruise ships, trains, motorcoaches, and other sightseeing vehicles and modes of transportation.