Unlock a rewarding career with T3 Services Group, a pioneering company revolutionizing the trades industry! We're seeking a highly skilled and motivated Call Center Agent to join our remote team, providing top-notch support to our customers across 4 states and 7 locations. As a key player in our 24/7 call center, you'll be the face of our company, delivering exceptional customer experiences and driving success. Our company is built on a philosophy of innovation and customer-centricity, and we're looking for like-minded individuals to join our mission. As a Call Center Agent, you'll be part of a dynamic team that's transforming the trades one customer at a time. If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you! About the Role: We offer a competitive total rewards package, including: Hourly rate: $19-21/hr Remote work arrangement (work from home!) Comprehensive benefits: Medical, Dental, Vision (with a free medical plan option for employees) 401k with 4% company match Generous PTO, Paid Holidays, and Paid Parental Leave Company-provided laptop, monitor, and headset Job Responsibilities: Answer inbound calls and schedule service appointments with precision and professionalism Respond to and resolve voicemail messages, abandoned and missed calls from customers in a timely manner Handle customer requests via email, webchat, and text with empathy and expertise Deliver call scripts clearly, compellingly, and with a personable touch Adhere to our company's plan for resolving customer complaints quickly and favorably Maintain and update customer database with complete and accurate information Collaborate with dispatch to ensure customers receive 5-Star Service Provide additional support to the team as needed, demonstrating a flexible and team-oriented mindset Requirements: High School Diploma or GED 2+ years of customer service experience in a phone-based role Experience working in the home services industry (preferred) Ability to multitask, completing phone and computer work simultaneously with ease Typing speed of at least 40 WPM Proficiency with Microsoft Office or Google Suite Clear, kind, and energetic phone presence Ability to work in a fast-paced environment and remain organized under pressure Must be a U.S. Resident Take the Next Step Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can make a meaningful impact as a Call Center Agent! Apply for this job