Let's build something amazing together. We're looking for a Customer Service Representative - After Hours! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.   This a Full Remote job, the offer is available from: United States Our Client based in the US is offering Elderly Home Based Care and various other services. They are seeking a Customer Services Representative to join their after hours team. Fully remote position but based in South Africa. The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day. Responsibilities  Answer all incoming calls.  Resolve client and nurse queries that are within the scope of after-hours.  Provide timely responses to queries that come in our texting platform.  Notify clients and replace caregiver callouts as necessary.  Confirm caregivers 1-2 hours before shift start.  Perform initial intake for callers potentially interested in services.  Document all scenarios on our platform, as well as update caregiver schedules as needed.  Non-urgent Admin projects if time allows. Requirements Skills  Fluent in English  Compassionate and confident  Responsible and reliable  10+ years work experience in customer service + office duties.  Adaptable and flexible regarding work hours  Impeccable phone and computer skills  Staffing and/or health care experience  Experience working remotely and independently to the USA.  Quiet and professional work-from-home environment  Remotely set up with Wi-Fi and load-shedding back-up This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a NaN% flex score. Apply Job!  Simple Application Process Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!