Virtual Customer Service Representative – Work From Home Job Summary Job Type: Full-time Salary: Competitive hourly rate Company: Amazon Location: Remote Benefits: Health insurance, 401(k), paid time off, employee discounts, and career advancement opportunities Job Description Amazon is seeking enthusiastic, detail-oriented Virtual Customer Service Representatives to interact with our diverse customer base. If you’re a problem solver with excellent communication skills and a desire to work from home, this could be the perfect opportunity for you. Responsibilities Provide accurate, valid, and complete information to customers by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintain customer accounts by updating account information Manage large amounts of incoming calls, emails, and chats Meet personal/customer service team targets and call handling quotas Keep records of customer interactions, process customer accounts and file documents Requirements Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with Apply Job!