Dimensions
Operating Budget
Approx AED 900,000Number of Staff
Capital Exp. Budget
N/AOther
Key Result Areas
- Successful delivery of digital transformation projects on time and within budget.
- Improvement in operational efficiency and productivity metrics.
- Achievement of defined quality control standards and reduction of defects/errors.
- Increased adoption of digital tools and processes across Retail Banking Operations.
- High levels of stakeholder satisfaction and positive feedback from internal and external partners.
- Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements.
- Proactive risk management with early identification and mitigation of project issues.
- Reduction in defects, errors, or product failures through continuous monitoring and improvement.
- Streamlined operations and workflows through the application of digital tools and automation.
- Use of data analytics to identify opportunities for process enhancements.
- Strong return on investment (ROI) for digital transformation projects.
- Budget adherence across digital transformation and project management initiatives.
- Regular quality audits with successful findings and action plans to address gaps.
- Measurable improvements in operational efficiency, productivity, and cost-effectiveness.
- Support the division head in providing timely information and data related to the overall performances of different units within RBG.
- Ownership of end-to-end life cycle of all RBG projects.
Operating Environment, Framework and Boundaries, Working Relationships
- Involves collaboration across various departments such as Technology, Operations, Finance and Vendor Partners.
- Manage medium sized teams of projects management / Digital Transformation / MI & QC.
- Establish clear governance structures to ensure alignment with organizational goals and compliance with regulations.
- Develop a structured approach for identifying & documenting potential risks and appropriate monitoring & controls.
- Proactive engagement, partnership, governance & escalation with relevant stakeholders.
Problem Solving
- Effective problem-solving ensures that digital transformation initiatives and projects stay on track, meet quality standards, and deliver the desired outcomes.
- Ensure Feedback from end users & various stakeholders are incorporated in digital solutions delivery.
- Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews.
- Ensure solutions are implemented on a fast-track basis.
- Ensure that stakeholder conflicts in terms of priorities are resolved in quick time.
Decision Making Authority & Responsibility
- Authorize investments in new technologies and digital tools that support transformation initiatives.
- Approve major projects and initiatives, including budget allocation and resource management.
- Oversee the execution of digital projects, ensuring they are completed on time, within scope, and budget.
- Monitor project performance and implement corrective actions when necessary to meet quality and performance standards.
- Support User Acceptance Testing to expedite the delivery timelines.
- Resolve any UAT blocks and escalate if required.
Knowledge, Skills and Experience
- Minimum 12 years’ experience in leading digital transformations and Project management in the financial industry.
- Bachelor’s or master’s degree in business administration, finance, computer science or a related field.
- Strong knowledge of digital technologies, trends and best practices.
- Track record of leading and delivering results in fast paced, dynamic environments, particularly in project management.
- Strong ability to analyze data, performance metrics and identify opportunities.
- Excellent project management, presentation, leadership, communication and stakeholder management skills.