This position is easy to learn and perfect for a first job. Customer Service Representative - Inbound Claims Support! The role is situated in Remote , offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.   Description The Customer Care Advocate will handle inbound customer service inquiries via telephone and/or email, resolving complex customer issues. The successful candidate will leverage effective listening skills, diligence, and a genuine desire to ensure that every customer experience is exceptional. By understanding the customers needs and focusing on delivering tailored solutions, you will... provide a service experience that exceeds expectations. This is a full-time virtual position with in-person training in Cary, NC. Company Culture and Environment MetLife fosters a culture that emphasizes professionalism, empathy, and continuous improvement. The organization values strong customer connections and encourages its employees to strive for excellence in service delivery. Career Growth and Development Opportunities MetLife supports career development through training and initiatives that promote learning and growth within the company. Advocates are encouraged to enhance their skills and knowledge to advance in their careers. Detailed Benefits and Perks  Comprehensive healthcare benefits  Life insurance  Retirement benefits  Parental leave  Legal plan services  Paid time off  Annual short-term incentive compensation Compensation and Benefits The wage for this position is $41,600.00 per year. MetLife offers a comprehensive benefits program, including healthcare benefits, retirement benefits, and paid time off. All incentives and benefits are subject to applicable plan terms. Why you should apply for this position today This role offers the opportunity to work within a supportive environment dedicated to making a difference in the lives of customers while advancing your career in a respected organization. Skills  2+ years of customer service experience  Flexible working schedule between 8:00 am - 11:00 pm EST, Monday through Friday  Strong computer/keyboard skills  Excellent analytical and critical thinking skills  Superb listening skills with professional oral & written communication  Empathetic communication style to build trust and accountability Responsibilities  Respond to customer requests via telephone or email, providing excellent service  Research requests regarding policy provisions, claim status, and procedures  Efficiently process transactions and refer requests as needed  Enhance customer relationships using effective communication and empathy  Support service campaigns as required  Navigate electronic systems to provide integrated responses to inquiries  Maintain professionalism in all interactions Qualifications  New hires must live a commutable distance from Cary, NC  High School diploma or GED equivalent preferred  Experience in insurance or financial services is a plus  Prior call center experience is highly preferred  Ability to learn quickly and develop an understanding of company products  Passion for customer service and commitment to follow-through Education Requirements  High School diploma or GED equivalent preferred  Some college or professional certification is a plus Education Requirements Credential Category High School diploma or GED equivalent is required. Experience Requirements  2+ years of customer service experience  Flexible to work specific shifts, including overtime as needed  Prior call center experience is highly preferred Why work in Holly Springs, NC Holly Springs offers a welcoming community with a balance of suburban convenience and access to urban amenities. The area is known for its family-friendly atmosphere, excellent schools, and recreational opportunities, making it an ideal location for personal and professional growth Apply Job!  Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.