Role Snapshot: Company: German - Night Shifts Compensation: a competitive salary Position: FULL REMOTE - IT Helpdesk Support Location: Remote Start Date: Immediate openings available   FULL REMOTE  IT Helpdesk Support with German  Night shifts Our client, an IT and Engineering Solutions company spanning EMEA and the USA, is looking for dynamic Service Desk individuals to join the international team. Remote Option: For those based in the Czech Republic, we offer a remote work setup. JOB DESCRIPTION Provide technical support for hardware, software, and mobile devices on 1st level. Resolve software, hardware, and device issues reported by the end users. Document user issues meticulously in ITSM tool. Adhere to processes and update knowledge documents. Collaborate closely with onsite IT technicians. CANDIDATE PROFILE Fluent German and English (written and spoken) communication skills  must have. Good understanding of Information Technology; trends, products, and solutions. 1+ years experience in a similar position supporting a variety of technologies and services. In-depth knowledge of: Windows OS (Windows 10 & 11) Microsoft Office & Office 365 applications PC/Laptop hardware PC/Laptop peripherals, including printers Mobile devices Basic knowledge of: Active Directory Exchange Familiarity with the Service Now ticketing system is an advantage. Candidates have to declare a Criminal record extract not older than 3 months. WE OFFER Broad range of activities, tasks, and projects. Fully remote. Flexible working conditions. Minimum 5 weeks of vacation. Vouchers (B-day voucher, wedding, and newborn surprise). Contributions to wellness programs (multisport card). Refreshments in the office. Further development and professional advancement. Friendly and international working environment. #J-18808-Ljbffr Right Management Czech Republic Apply Job!  Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.