About the position Responsibilities • Checks in and checks out patients according to Scheduling/Registration guidelines, prioritizing based on patient needs. • Obtains and verifies patient guarantor information at least once a year to maintain accurate patient records. • Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness. • Seeks positive solutions to challenges in a high-stress environment through respectful communication and active problem-solving. • Coordinates follow-up appointments and testing with patients upon check-out. • Collects all necessary information from patients/customers for scheduling and registration. • Identifies and communicates the need for scheduling modifications and development. • Communicates perceived problems/issues to Supervisor or Manager. • Notifies appropriate personnel of any scheduling changes due to patient cancellations in a timely manner. • Responds to patient and staff needs and complaints appropriately, involving department supervisors and patient representatives as needed. • Consults with referring physician's offices to ensure written and/or electronic orders exist and obtains them as needed. • Responsible for collecting all payments and copayments during check-in or check-out processes. • Reconciles cash drawer and reports discrepancies to Supervisor or Manager at the end of the day. • Collects all necessary signatures on waivers for managed care at check-in. • Ensures patient satisfaction and uses AIDET in all interactions with patients and staff. • Participates in ongoing education activities to enhance professional expertise as monitored by supervision. • Completes work queues and daily tasks in a timely manner according to the scheduling area. • Meets productivity standards set by leadership. • Responds to all patient communication in a timely manner. • Adheres to established Performance Expectations for WVUH Employees. Requirements • High School diploma or equivalent. • Minimum typing speed of 25 words per minute. • Experience in a medical office setting. Nice-to-haves • Completion of Medical terminology class. • Strong EPIC skills, including Cadence, Referrals, and Prelude. • Knowledge and understanding of medical terminology. • Knowledge of third-party payors and insurance. Apply tot his job