Live Command Center Operations Lead

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Netflix has been changing how people watch shows and movies, enabling seamless on-demand access across a wide variety of streaming devices, from set-top-boxes to mobile devices to TVs . Recently, we have expanded our entertainment offering with Live programming, like the NFL Christmas Day Games, Jake Paul vs. Mike Tyson Fight, and weekly WWE series recently launched in January of 2025. We are looking for an experienced Live Command Operations Center Lead to help drive the success of these live shows. The Role As Live Command Operations Center Lead, you will be responsible for managing the daily operations in Netflix’s Live Command Center. From leading pre-event testing and rehearsals to monitoring the end-to-end video delivery pipeline, your primary job is to ensure flawless video delivery to the hundreds of millions of global end-user devices. Located onsite in the Los Gatos Netflix office, you will lead all pre-event testing, rehearsals, show operations, and post-event workflows. In this role, you will be the first line of defense in identifying and reacting to problems, identifying the impacted areas, and deciding the best course of action whether it’s paging engineering partners or working with SRE teams to mitigate the issue. This role requires a deep understanding of end-to-end live streaming technologies. Before the event, you will bring the Live Command Center online, prepare devices and monitoring platforms, and test communication paths. You will partner with show-specific teams (broadcast technology, event program managers, site reliability engineering, globalization, among others) to confirm all pre-show requirements have been met as outlined by the Live Technical Launch Managers and Launch Plan. You will lead and execute pre-event testing and validation, making impacted teams aware when their systems need attention. You will plan for and lead all transmission testing, and rehearsals, and coordinate the on-call rotations and staffing requirements. During the event, you will lead the Live Command Center, act as the call leader, lead the observability and health metrics monitoring, and manage communication across all teams and 3rd party partners, in partnership with the Launch Commanders and Event Program Managers. Hands-on operational steps will be required including leading incident response management, end-user-device testing, and verification of critical show elements such as SCTE marker insertion, closed captions, and global language support. After the event, you will compile operations summaries and follow-up incidents to ensure they are closed out and documented. About You Experience. You have experience in planning, leading and operating live shows in the streaming domain. Broadcast Master Control experience is a big plus. Familiarity with studio hardware such as Muliti-view video monitoring, Communications panels, multi-channel Audio Monitoring, and IPTV transport. You communicate effectively over voice comms, email, and documentation and have worked closely with engineering teams (as a project manager, technical program manager or operations engineer, etc). You have experience creating and managing incidents in the context of live streaming, site resiliency, and post-mortem workflows. Domain Knowledge. You are knowledgeable about live streaming systems. You have a good understanding of broadcast technology, encoding and media delivery. Must have incident response management and live show operations experience. Essentials. You are a great communicator and very organized. You collaborate effectively with all stakeholders. You thrive in a fast-paced environment and remain calm and focused amidst ambiguity. You are excited about delivering live shows embedded in the Netflix culture. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.