Merchant Services New Verticals Team Lead
About the position Responsibilities • Lead a team of motivated individuals focused on customer success to deliver on operational KPIs. • Support the team by being present and approachable, answering questions, and providing real-time feedback. • Assess and establish goals for individuals and the broader team. • Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business. • Improve on existing processes and workflows. • Develop impactful projects and report on performance. • Work with other partners to ensure the success of the team. • Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement. Requirements • Experience in operations, customer service, or other relevant fields. • Proficient understanding of Salesforce and Google Sheets. • Ability to motivate a team, set and achieve targets, and manage career growth and performance. • Comfortable making tough decisions that balance quality and quantity. • Ability to manage multiple project deadlines and shifting priorities. • Strong mind and talent for process improvement. Nice-to-haves • Previous experience in a team lead or people management role. • Experience in a fast-paced, dynamic work environment. Benefits • Premium healthcare coverage • Wellness expense reimbursement • Paid parental leave • Comprehensive benefits and perks