Online Chat Agent

Description The Maximo Utility Working Group is looking for an enthusiastic and customer-oriented Online Chat Agent to join our support team. In this role, you will be the first point of contact for our customers, providing assistance and resolving inquiries through our online chat platform. Your primary responsibility will be to ensure customer satisfaction by delivering timely and accurate information, addressing concerns, and guiding users through our services. This position requires a strong ability to communicate effectively, multitask, and demonstrate empathy towards customer issues. As an Online Chat Agent, you will also collaborate with other departments to escalate complex matters and identify opportunities for service improvement. If you are passionate about helping others and thrive in a fast-paced environment, we invite you to apply and contribute to our mission of providing excellent utility services. Responsibilities • Respond promptly and professionally to customer inquiries via the online chat platform. • Provide information about services, account issues, and any other queries customers may have. • Identify customer needs and offer solutions in a clear and friendly manner. • Maintain a detailed record of customer interactions and transactions. • Collaborate with team members and other departments to resolve customer issues effectively. • Identify trends in customer inquiries and suggest improvements to service processes. • Remain knowledgeable about the company’s services and policies to provide accurate support. Format into sections and lists to improve readability Avoid targeting specific demographics e.g. gender, nationality and age No need to add a link to apply (one is added automatically) Requirements • High school diploma or equivalent; associate or bachelor's degree preferred. • Previous experience in customer service or support, particularly via chat or online platforms. • Excellent written communication skills with a focus on clarity and professionalism. • Strong problem-solving abilities and a customer-first mentality. • Ability to multitask and manage time efficiently in a fast-paced environment. • Familiarity with customer service software and tools is a plus. • Empathetic and patient disposition to handle diverse customer concerns.