Remote Customer Support Agent (English Speaking)
About the Company Teleperformance is a global leader in outsourced customer experience management, serving companies around the world with digital integrated business services. We are dedicated to delivering exceptional customer interactions and are committed to fostering a diverse and inclusive remote work environment. Job Description Teleperformance is seeking highly motivated and empathetic individuals to join our growing team as Remote Customer Support Agents. This is an exciting opportunity for English-speaking individuals who are passionate about helping others and eager to start a career in customer service, even with no prior experience. As a Remote Customer Support Agent, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience across various communication channels. This role is 100% remote, allowing you to work from the comfort of your home. Key Responsibilities • Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Provide accurate information and effective solutions to customer issues. • Document all customer interactions and resolutions thoroughly. • Escalate complex issues to appropriate departments when necessary. • Maintain a high level of customer satisfaction and strive to exceed expectations. • Adhere to company policies and procedures. Required Skills • Excellent verbal and written communication skills in English. • Strong active listening and problem-solving abilities. • Empathy and a customer-centric attitude. • Basic computer proficiency and ability to navigate multiple systems. • Reliable high-speed internet connection and a quiet home office environment. • Self-motivated and able to work independently in a remote setting. • Ability to learn new software and processes quickly. Preferred Qualifications • High school diploma or equivalent. • Previous experience in a service-oriented role (e.g., retail, hospitality). • Familiarity with CRM software. • Experience working in a remote environment. Perks & Benefits • Fully remote work environment. • Competitive monthly salary. • Comprehensive paid training program. • Opportunities for career growth and development. • Employee assistance programs. • Access to a global network of colleagues. Get Latest Jobs, And Visa Sponsorship Updates