ServiceNow Solution Architect REMOTE — FULL-TIMEAUSTIN, TX
About the position Responsibilities • Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions. • Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform. • Address technical questions and objections during the sales process with confidence and clarity. • Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals. • Work with cross-functional teams, including professional services and product management, to develop and document solution proposals. • Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process. • Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships. • Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices. • Provide feedback to the product team to improve solutions based on customer input. • Support marketing efforts through webinars, white papers, and other technical content as needed. Requirements • Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow. • In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules. • Hands-on experience with ServiceNow solutioning, architecture, and integrations. • Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences. • Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously. Nice-to-haves • Experience with Customer Service Management and CCaaS. • Experience with CTI and IVR integrations. • Experience with Field Service Management. • Experience with Agile/Scrum methodologies. • Familiarity with additional ServiceNow products and modules. • Knowledge of cloud platforms and enterprise architecture frameworks. Benefits • $135,000 - $165,000 a year