Supervisor, Financial Services (Hybrid)
About the position Responsibilities • Promotes Financial Services department goals by selecting, motivating, and training capable team members. • Leads the activities of assigned Financial Services team members by communicating and providing guidance toward achieving department objectives. • Supervises daily operations and oversees the activities of registration, verification, authorization, billing, and collection of patient services. • Acts as a primary liaison to all payors, patients, patient accounts, clinicians, and/or other practice areas; ensures proper billing and follow-up; collaborates with the Patient Accounts to optimize billing flow. • Advises management of systemic issues and high risk/high exposure situations; recommends solutions; develops and implements policies and procedures to facilitate registration, verification, authorization, billing, and collection activities to maximize operational efficiency. • Supervises, hires, trains, disciplines, and evaluates staff. • Ensures performance appraisals are completed in a timely manner; trains new employees on departmental policies and procedures, as well as, processes and systems, including but not limited to, Rehabilitation Tool-Kit (RTK), ZirMed and IDX. • Informs staff of changes in policies, procedures, processes and systems, as well as, new insurance regulations. • Maintains daily workflow in order to expedite processing while ensuring quality care and customer service. • Maintains attendance, payroll records, and processing of time-off requests. • Performs department audits to ensure compliance with regulatory standards and payor requirements; prepares and monitors statistical, quality improvement and staffing reports. • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Requirements • Associate's Degree required, or equivalent combination of education and related experience. • 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.