**Experienced Customer Service Representative – Healthcare – Join the blithequark Team**

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team in Riverview or Tampa, FL. As a Customer Service Representative at blithequark, you will play a vital role in helping individuals access essential healthcare services while gaining valuable, real-world experience along the way. Our team is dedicated to providing top-notch customer service, and we're looking for someone who shares our passion for excellence. **About blithequark** blithequark is a leading provider of healthcare services, dedicated to delivering high-quality care to those who need it most. Our team is comprised of passionate, dedicated professionals who are committed to making a positive impact in our communities. We're proud to offer a supportive, inclusive work environment that fosters growth, learning, and collaboration. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients via multiple channels, including telephone, email, web chat, and written letters. You will work closely with our team to resolve customer inquiries and issues in a timely, professional manner. This is an excellent opportunity to develop your skills, build your confidence, and make a meaningful contribution to our organization. **Key Responsibilities** * Provide customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). * Use computerized systems for tracking, information gathering, and/or troubleshooting. * Provide feedback when needed, provide input on call trends, processes, procedures, and training. * May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. * Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses. * Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules. * Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. * Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing. * Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller. * Refer calls as required to CSR Lead. * Maintain up-to-date knowledge of client regulations and policies. * Report problems that occur via the online system so they can be addressed by the appropriate parties. **Requirements** * High School diploma or equivalent with 6 months of customer service experience. * Must be able to speak and read English clearly, professionally and fluently. * Ability to work within established turnaround times. * Must have excellent interpersonal skills and the ability to organize simultaneous tasks. * Ability to work as a member of a team. * Must participate and certify in internal CCO training to begin this role. * Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. * May be required to work overtime and scheduled holidays. * Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. **What We Offer** * Competitive compensation: $15.61/hour + 10% shift differential for evening shifts. * $2,700+ in bonus opportunities, including training completion, referrals, and more. * Tuition reimbursement: Invest in your ongoing education and development. * Work/life balance support: Flexible scheduling options. * Comprehensive insurance coverage: Company-paid, base employee medical coverage. * Future planning: 401(k) with company match. * Paid time off package: Paid accrued sick leave, PTO, and 11 paid holidays. * Maximus wellness support: Employee assistance program (EAP), employee wellness, and discount programs. * Professional development opportunities: A supportive environment with career development and promotional opportunities. * Meaningful work with impact: No cold calling, sales, or collection calls! **Why Join blithequark?** * We're a leading provider of healthcare services, dedicated to delivering high-quality care to those who need it most. * Our team is passionate, dedicated, and committed to making a positive impact in our communities. * We offer a supportive, inclusive work environment that fosters growth, learning, and collaboration. * We're committed to providing exceptional customer service and making a difference in the lives of others. **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact in the lives of others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency** For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. **Minimum Salary** $15.61 **Maximum Salary** $15.61