Join the Holland America Group as an Air Customer Service Agent and provide exceptional support to our guests! This fully remote role offers a fantastic opportunity to work with a dynamic team, assisting with air travel needs and contributing to a seamless travel experience. We're seeking enthusiastic and customer-focused individuals to join our growing team across the United States. Enjoy a competitive salary, comprehensive benefits including cruise travel privileges, and a supportive work environment. Responsibilities: Respond to guest inquiries via phone, chat, email, and voicemail regarding air travel issues, providing accurate and timely information. Manage and resolve air travel-related requests, including schedule changes, ticketing (issuance, refunds, exchanges), and PNR maintenance. Proactively identify and resolve incomplete PNRs, ensuring accurate passenger data and fare pricing. Process ancillary service requests and provide support for crew, VIP, and entertainment travel needs. Provide next-port protection coverage and assist with last-minute crew changes related to air accommodations. Effectively communicate with customers, colleagues, and management to ensure efficient issue resolution and customer satisfaction. Maintain a strong commitment to customer satisfaction and embody our core values of integrity, fairness, and professionalism. Perform other duties as assigned by leadership. Manage Shipboard email inboxes and assist guests and travel agents with enroute issues. Support and uphold our Culture Essentials. Requirements: Prior experience in travel, hospitality, or a high-volume call center environment is highly desirable. Proficiency in Microsoft Word, Excel, and Outlook. Excellent phone and customer service skills. Strong written and verbal communication skills. Solid knowledge of Sabre airline reservation system (booking, ticketing, exchanges, pricing, routing, queue processing). Must be legally authorized to work in the United States. What We Offer: Cruise and Travel Privileges for you and your family Comprehensive Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Opportunities Tuition & Professional Certification Reimbursement Rewards & Incentives Base Hourly Range: $15.91 - $21.49 (Salary commensurate with experience) Our Culture: We prioritize compliance, environmental protection, and the health, safety, and well-being of our guests, employees, and communities. We are an equal opportunity employer and value diversity at all levels. Don't hesitate, apply today! We value a positive attitude and willingness to learn. Apply for this job