Join Our Team and Shape the Future of Customer Experience! At Stanley Black & Decker, we're seeking a highly skilled and motivated Bilingual Customer Service Agent to join our team on a 1-year contract basis. As a core member of our customer service team, you'll play a vital role in delivering exceptional support to our customers and internal stakeholders, driving business success and growth. This is a full-remote opportunity available to candidates based in the United States. You'll be part of a dedicated team based in Canada, reporting to our Customer Service Supervisor, and collaborating with colleagues across the organization to provide top-notch service and resolve customer inquiries. About the Role: As a Bilingual Customer Service Representative, you'll be responsible for: Processing transactions and responding to customer inquiries via phone, email, and other channels Providing accurate and timely information to customers, sales personnel, and distributors Collaborating with internal teams to resolve issues, improve processes, and enhance customer satisfaction Utilizing various software systems, including Outlook, SAP, and Esker, to manage customer interactions and data What We're Looking For: The ideal candidate will possess: A college or university diploma/degree Fluency in both English and French (written and spoken) Excellent communication, problem-solving, and time management skills Ability to work in a fast-paced environment, handling multiple tasks and priorities Strong keyboard and data entry skills (minimum 30 wpm) A team-oriented mindset, with a focus on collaboration and customer satisfaction What We Offer: In return for your skills and experience, we offer: A competitive salary and benefits package Opportunities for career growth and development within a global organization A dynamic, inclusive, and supportive work environment Access to state-of-the-art learning resources and training programs A chance to be part of a purpose-driven company that makes a positive impact on communities and the environment How to Apply: If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Apply for this job