Join Our Team of Compassionate and Results-Driven Professionals We are seeking a highly skilled and empathetic Senior Bilingual Customer Service Representative to deliver exceptional support to our customers. As a key member of our team, you will provide top-notch service to individuals seeking assistance with their health plans, addressing their concerns, and resolving issues in a timely and professional manner. If you are fluent in English and Spanish, possess excellent communication skills, and are passionate about making a positive impact, we encourage you to apply for this exciting opportunity. At UnitedHealth Group, we are committed to fostering a culture of excellence, diversity, and inclusion. Our organization is dedicated to improving health outcomes, advancing health equity, and making a meaningful difference in the lives of our customers. As a Senior Bilingual Customer Service Representative, you will be an integral part of our mission to provide compassionate and comprehensive support to our customers. Key Responsibilities: Respond to a high volume of customer inquiries via phone, addressing concerns, and resolving issues in a timely and professional manner Provide support to team members, serving as a resource and subject matter expert to ensure exceptional customer experiences Process adjustments, refunds, and other billing-related tasks with accuracy and efficiency Evaluate and respond to written billing inquiries, ensuring timely and effective resolution Research and troubleshoot complex billing issues, taking proactive steps to resolve customer complaints Maintain accurate records, track customer interactions, and provide status updates to leadership as needed What You'll Need: High School Diploma or equivalent required 2+ years of customer service experience, preferably in a healthcare or medical office setting Bilingual fluency in English and Spanish Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities Proficiency in computer applications, including Windows PC and ability to learn new systems Flexibility to work varying shifts, including occasional overtime What We Offer: Competitive salary and benefits package Opportunities for professional growth and development Comprehensive training program to ensure your success Flexible work arrangements, including remote work options Collaborative and dynamic work environment Recognition and rewards for outstanding performance How to Apply: If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, please submit your application. We can't wait to hear from you! Apply for this job