Call Center Financial Analyst "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself." Location Baltimore Employment type Full Time Permanent Department Finance, Accounting & Tax Anticipated Closure Date 2025-06-22 Mobility support Domestic You already applied for this job. Candidate profile (title) Why we will love you Candidate profile (text) - Default language You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) You will work within the US Call Center to analyze data on performance to make decisions for business operations. You will also share these details globally to support the overall business. Provide relevant, user-friendly business information, promoting standardized reporting and securing competence in the organization/unit (as applicable) to allow for analysis and understanding of performance and for making optimal decisions. Perform data analysis to identify trends, opportunities and potential risks, and present them in an understandable and actionable manner at a country/unit level (as applicable). Support retail/country (as applicable) business navigation partners in achieving a healthy profits and loss through key performance analysis and evaluation. Use the understanding of how information is applied today, to determine the future needs of reporting at unit and country level. Be an ambassador for global business information solutions and common tools as well as the production of ad hoc reports when standard solutions are not available. Secure the multi-dimensional view of the business, when conducting the necessary analysis, to evaluate retail performance with the customer in focus Team vision ( title) Our team within IKEA Team vision (text) We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA. Let's connect Apply now! Let´s connect At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! JOB TYPE: Permanent, Salaried, Full-time BENEFITS ELIGIBLE: Yes Hybrid workplace: Up to 3 days in office and 2 days remote (Open Availability Required) Salary Range: $62,158-$89,949.25 Generous paid time off, holiday and sick time WiselyPay - get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role Local section (title) QUALIFICATIONS Local section (text) • 1-3 years of experience within retail with a strong understanding of commercial and financial processes 1-3 years of experience of implementing new ways of working using proven solutions to create efficiency within a call center environment 1-3 years of experience in data analysis, developing metrics and projections based on data results Ability to take in new information, compile, organize, analyze and make releveant conlustions from substantial amounts of data If you don't recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people's development together with us. The starting rate/ salary for this position ranges from 62158 USD to 89949.25 USD and will be based on relevant work experience. Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing Having fun! Apply for the job now! Apply for this job