MCI is looking for a motivated and results-driven Team Leader to oversee a team of call center agents. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations. Requirements High School Diploma/GED 2-3 years of experience in a call center or customer service environment. Proven experience in a supervisory or team lead role. Strong understanding of key performance metrics such as AHT, CSAT, and First Call Resolution (FCR). In-depth knowledge of call center operations, processes, and best practices. Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills. Strong leadership abilities to inspire and motivate team members. Effective problem-solving skills to identify issues and implement solutions. Strong organizational and time-management skills to handle multiple priorities. Ability to build rapport and work collaboratively with team members and other departments. Adaptability to manage change and navigate a dynamic work environment. Benefits Paid Time Off Incentives & Rewards Health Benefits Retirement Savings Disability Insurance Life Insurance Career Growth Paid Training Fun, Engaging Work Environment Casual Dress Code Originally posted on Himalayas